Index of Episodes

Episode 001

  • The London Vet Show 2009
  • No need to choose, you can have both!
  • Veterinary Business Briefing – resources to grow your veterinary business
  • Discount Calculator Tool – Calculate the impact of your discount policy on the bottom line

Episode 002

  • The Veterinary Community DVM360 Magazine with Denise Tumblin CPA
  • Veterinary Business Briefing – Resources to grow your veterinary business
  • Pop Goes the Weazel tool – help your staff to undestand the commercial realities of managing a veterinary practice
  • VetontheWeb.com- David Finlay’s website

Episode 003

  • Teleos Systems Ltd – Setting new standards in veterinary practice computing
  • Who are the managers? What do they do and what are they worth?
  • Grading dental cases – better medicine and better business
  • KPI Generator Tool – achieve a better understanding of current practice performance
  • See how these practice owners value the advice of an independent management consultant

Episode 004

  • Veterinary Business Management Association
  • Nottingham School of Veterinary Medicine and Science – Business and Entrepreneur Programme
  • Nine Lives Veterinary Hospital, Hong Kong – Hong Kong’s first veterinary service exclusively for cats.
  • Cornell College of Veterinary Medicine – partners in animal health
  • Monitor your working capital ratios – another business tool from veterinary business briefing
  • The Morgue file – Free images for your inspiration

Episode 005

  • VetPulse.tv – You are the profession. Have your say
  • National Commission on Veterinary Economic Indicators
  • Fort Dodge Index – Benchmarking for better veterinary business
  • MAI financial reporting and benchmarking service
  • University of Melbourne – Footage from the childrens science TV program on Pet Nutrition
  • MyVetPlan Self Assessment Tool – another business tool from veterinary business briefing
  • The key to success? The 3 Rs

Episode 006

  • VetPulse.tv – You are the profession. Have your say
  • Act Now Cornwall – Accelerating economic growth in Cornwall
  • Pig farmers take action – The National Pork Board
  • Joe England – the vet studio
  • Veterinary Practice Job Descriptions – another business tool from veterinary business briefing

Episode 007

  • Veterinary Defence Society Conference for recent graduates
  • Veterinary Practice Management Association
  • Society of Practising Veterinary Surgeons
  • VetPulse.tv – You are the profession. Have your say
  • Turbocharge Your Practice.com – a clip from Diederik Gelderman
  • Fee Calculator for small animal practice – Another business tool from veterinary business briefing

Episode 008

  • Atlantic Pacific Consulting.com – Bee Free Software for Veterinary Practice
  • Meisler Consulting – Helping Veterinarians Increase the Quality of Care through Better Business Management
  • 100 Consultations Review Too – Another business tool from Veterinary Business Briefing
  • Ben Cummings Practice Building Center – The worlds No 1 source for Chiropractice Marketing

Episode 009

  • Atlantic Pacific Consulting.com – Bee Free Software for Veterinary Practice
  • DVM360News Magazine – ‘Find it all here’
  • American Association of Feline Practitioners
  • Simply Cats Veterinary Clinic – A dedicated cats only practice
  • Hungarovet Allatorvosi Rendelo – A new veterinary practice in Budapest
  • Ten Step Exam Room Protocol to bond clients to your practice – Another business tool from Veterinary Business Briefing

Episode 010

  • Alan Robinson – VetFocus UK – Business Development for Veterinary Practice
  • Mark Moran – Vets in Business – Turning your practice dream into reality
  • Alan Gibson Taxation Services – “Accountants Count – Experience Counts More”
  • Dovecote Veterinary Hospital
  • Ian Wolstenholme – Ian McConnell Veterinary Practice
  • Key Objectives Planning Tool – Another business tool from Veterinary Business Briefing

Episode 011

  • Consumers with pets are behaving less like ‘clients’ and more like ‘shoppers’
  • The importance of taking a positive approach to selling in veterinary practice
  • A look at the Alan Gibson Taxation Service
  • Ideas to build footfall through online retailing
  • A Business Terms and Conditions blueprint tool for your practice
  • An exclusive house call veterinary service in the United States
  • My Quick Business Tip for this episode

Episode 012

  • Why and when veterinarians need to seek a professional practice valuation
  • A look at the Lease UK service for your capital equipment needs
  • A look at the Exceptional Veterinary Team website to help with your HR problems
  • A ‘Staff Survey Business Tool’ to download for your practice
  • The problem of Social LOafing in the practice team
  • My Quick Business Tip for this episode

Episode 013

  • Are any of your employees unaware of the havoc they can cause in your practice?
  • A look at the Veterinary Support Personnel Network website
  • A closer look at financial services from Lease UK
  • How to use your practice website as a great marketing tool
  • A ‘Break-Even’ business tool to download for your practice
  • A look at the legal helpline service available from the BVA

Episode 014

  • Should we heed some of the dire warnings about the future of small animal practice?
  • A closer look at the services available from OnSwitch.com
  • A practice video blog for clients
  • The benefits of communicating with clients by using online video clips
  • The ‘Management Responsibilities Checklist’ business tool to download for your practice
  • The worst mistake practice owners can make when they delegate

Episode 015

  • Veterinary Practice Management Association – Progress Through Quality Management
  • The Economists Big Mac Index.
  • Praqtice Consultants – Implementing quality of life in practice.
  • Onswitch.co.uk – All the animal health market knowledge you’ll ever need.
  • National Commission on Veterinary Economic Issues – Ensuring the economic future of veterinary practice
  • VetStreet Solutions – Connecting your clients and your practice
  • Equipment Charge Calculator Tool – Another business tool from Veterinary Business Briefing

Episode 016

  • Peter Goss Blog – Welcome to the Peter Goss website.
  • Anval Ltd – The advisory service on practice management & finance
  • Onswitch.co.uk – All the animal health market knowledge you’ll ever need
  • Oakhurst Veterinary Hospital – Welcome to Oakhurst Veterinary Hospital
  • Client communication, HR policies, financial and operational management tool
  • Discover how to grow your Practice Revenue by at least 10%
  • Dave Nicol’s Vet Business Blog

Episode 017

  • Veterinary Practice Management Association – Progress Through Quality Management
  • TED – Ideas worth spreading – Dan Pink on the surprising science of motivation
  • Anval Ltd – The advisory service on practice management & finance
  • Dodd and Co Accountants – Dodd and Co Know How
  • Veterinary Management Institute – The “mini-MBA” program designed specifically for veterinary professionals
  • Seven Steps to a Higher Recheck Rate’ tool – Another business tool from Veterinary Business Briefing
  • Animus4Vets.com – Specialist consultants to the veterinary profession

Episode 018

  • The importance of looking at your practice and the services you offer through the eyes of consumers
  • What is the soup of the day? by Ross Tiffin
  • A closer look at the services available from Dodd and Co
  • What I learned at the Henley School of Management
  • A veterinary practice management consultant from Texas
  • ‘Bloomberg on Demand’ on Business Plans
  • The Business Plan Blueprint tool
  • How to help clients to say ‘yes’ – some views from the USA

Episode 019

  • Nottingham School of Veterinary Medicine and Science
  • The Society of Practising Veterinary Surgeons
  • Dodd and Co Accountants – Dodd and Co Know How
  • VetPartners – Your association for veterinary practice development
  • Occupancy and Productivity tool – Another business tool from Veterinary Business Briefing

Episode 020

  • Pfizer Animal Health – Pfizer-vet, a tool for veterinarians
  • RxWorks – Veterinary Practice Management Software
  • Zamzar.com – Free online file conversion
  • The Benchmark Service – Another business tool from Veterinary Business Briefing
  • American Animal Hospital Association – The Standard of Veterinary Excellence
  • The Doctors Channel.com – Internet TV for Doctors

Episode 021

  • American Animal Hospital Association – The standard of veterinary excellence
  • Internet TV for doctors – Learn from each other – fast
  • RxWorks – Veterinary Practice Management Software
  • CNN International – Life at a veterinary hospital
  • The Blue Cross – A lifeline for animals
  • Consulting Room Communication Tool – Another business tool from Veterinary Business Briefing
  • Pere Mercader MBA DMS – Pere Mercader MBA DMS

Episode 022

  • Philippe Baralon website – Philippe Baralon DVM MBA
  • RxWorks – Veterinary Practice Management Software
  • VetMed Team – Your Online Education Resource
  • Webcasts from Veterinary Business Briefing – Another business tool from Veterinary Business Briefing
  • Steve Beddall – Animus4Vets.com – Specialist Consultants to the Veterinary Profession

Episode 023

  • The Northern Vet Show
  • Mark Moran Consultancy Services – Helping you get the most from your business
  • RxWorks – Veterinary Practice Management Software
  • Web based Veterinary Practice Management Software – Veterinary Medicine at the Speed of Light
  • Market Research Survey – Another business tool from Veterinary Business Briefing
  • Success in Veterinary Practice: Maximising clinical outcomes and personal well-being

Episode 024

  • DVM360.com – Find it all here!
  • Leadership Made Simple – Online Leadership Development and Training
  • Veterinary Business Briefing – Resources to build your veterinary practice into a great business
  • National Veterinary Associates – Service and Excellence
  • Multi Branch Profit Comparison Tool – Another business tool from Veterinary Business Briefing
  • PetPlan – – PetPlan – the pet people
  • Veterinary Business Development – – the UK’s leading veterinary communications company

Episode 025

  • Call4SalesHelp – Our core principles and the path to success
  • DogsIndia.com – Vets and Hospitals in India
  • Practice Monitor Tool – Another business tool from Veterinary Business Briefing
  • The 7 Habits of Highly Effective People
  • SmallBusiness.co.uk – – Helping your business think big
  • Video Arts.com- – Longer Lasting Learning

Episode 026

  • Key business issues facing veterinary practice in Australia
  • A closer look at some online resources to build your practice into a great business
  • The new Business Forum online at VetPol
  • A service quality control tool you can download for your practice
  • How to keep the most productive members of your practice team

Episode 027

  • What can be achieved if we take active steps to improve communication with clients
  • How to communicate with angry or difficult clients
  • A closer look at a new veterinary business blog – the Hamster Wheel
  • A website packed with resources to help your role in practice management
  • A Practice Team Evaluation tool you can download for your practice
  • How to handle a client who won’t stop talking

Episode 028

  • The future of independent veterinary practice businesses
  • A look at a new practice management Webinar service in the UK
  • A free Nifty Translation Tool you can use online
  • A website packed with resources to help your role in practice management
  • some of the things you should, or shouldn’t do, if you want to make changes in your practice

Episode 029

  • Two distinct strategies for practice success
  • A great practice tip from Dave Nicols Hamster Wheel blog
  • A close look at the CPD solutions website
  • Full professional software – get more for less
  • A Nifty Business Tool to help manage your client list online
  • The management role in veterinary practices in Australia

Episode 030

  • Why practices aren’t growing – a Chiropracters Perspective
  • A forum for professionals supplying services for veterinary practice
  • 60 Second Seminar – Seven Steps to a Higher Re-check Rate
  • A new resource to establish your own practice TV Channel online.
  • A Nifty Business Tool to find a date for that important practice meeting
  • A new service for practice clients who have suffered the loss of a much loved pet

Episode 031

  • Key strategies in managing a successful practice
  • An important veterinary conference to be held in South Korea in 2011
  • A new service for practice clients who have suffered the loss of a much loved pet
  • Appointments in Motion – staff training tools from E3 Management
  • A Nifty Business Tool to manage your staff duty rota online
  • Branding as a key component of your marketing plan

Episode 032

  • Management training for practice staff
  • A new service for practice clients who have suffered the loss of a much loved pet
  • A website devoted to the delivery of farm animal services in the UK
  • A Nifty Business Tool to help you offer one-to-one computer training online
  • You need a marketing strategy for three different client groups

Episode 033

  • Making the best use of your practice management software
  • The Sixty Second Seminar – some questions for your practice manager
  • The importance of innovation in business
  • A Nifty Business Tool to create a virtual tour for your practice website
  • Two stupid things a practice manager should not do

Episode 034

  • Communicating change to the practice team
  • The Sixty Second Seminar – some questions about the people in your practice
  • Automating your stock/inventory control system to improve efficiency
  • Using a visual processor to improve communication
  • Productivity for healthcare professionals – a dentists perspective

Episode 035

  • How to dissuade clients from migrating to internet sellers
  • The Sixty Second Seminar – some questions about your clients and your patients
  • Diagrams, models and 3D animations to communicate more effectively with your clients
  • A new feature – looking ‘outside the box’
  • Some tips on how to manage multi-centre practices

Episode 036

  • The value of small study groups to discuss strategy
  • A look at Veterinary Practice Magazine
  • Television advertising for veterinary practices
  • The new Benchmark Service from Veterinary Business Briefing
  • The importance of referral marketing to grow your active client database

Episode 037

  • Making the most of first impressions and the pre-purchase experience
  • Locating a vet and making appointments online
  • The 60 Second Seminar – drugs and supplies
  • Could you really double your practice profits by better management?
  • One of the biggest management problems in (almost) every practice

Episode 038

  • How to get closer to your customers
  • An online source of business training for you and your staff
  • The 60 Second Seminar – operational and service delivery issues
  • A lesson in the art of negotiation
  • Business relationships between veterinarians and non-veterinarians

Episode 039

  • Do veterinary practices really need more clients?
  • A cost effective online conferencing facility
  • The 60 Second Seminar – financial management issues
  • A look at leadership ‘outside the box’
  • Now might be a very good time to recruit

Episode 040

  • Is animal welfare best served by offering owners a choice?
  • Do business consultants borrow your watch, tell you the time and send you an invoice?
  • The 60 Second Seminar – How to take a strategic look at growing your practice
  • Productivity, motivation and self-esteem
  • Social Media Revolution and ‘The yellow pages are dead’

Episode 041

  • Do veterinary graduates have the ‘Day 1′ business skills they need in practice?
  • Business Development for Veterinary Practice
  • How to handle some of those difficult conversations with colleagues or clients
  • The 60 Second Seminar – How to calculate and interpret your Working Capital Ratios
  • A message from the President of the Veterinary Practice Management Association

Episode 042

  • The Benefits of Coaching Communication Skills
  • Do we concentrate too much on promoting the features of our services and too little on spreading the good news about pet ownership?
  • The 60 Second Seminar – how to create a break-even analysis for your practice
  • A reminder that practice success depends on the quality, the skill and the commitment of the practice team
  • How do you know when an employee is ready to be promoted?

Episode 043

  • Ten Steps for a more profitable practice
  • The Value of a Financial Strength Indicator for your practice
  • UK Practice Numbers Update for this episode
  • Meet three veterinary business service providers at the VPMA Congress
  • Some advice from a practice manager with a retail background
  • What’s special about the business of veterinary practice?

Episode 044

  • Another visit to the Dragons Den at the Nottingham Vet School
  • Should I reduce my charges to improve the volume of sales?
  • Connecting the Veterinary Community through Vetpol
  • The Bohemian Dental Rhapsody
  • Keeping sane through your practice buiding project

Episode 045

  • Do you look after your price shoppers or regard them as a nuisance?
  • Success strategies for practice owners
  • Creating a great presentation
  • What can I buy for my veterinary business – for a fiver?
  • The case for open-book management

Episode 046

  • What should we do about declining active client numbers?
  • HR, Marketing and Service Delivery management checklist
  • A new interactive community resource for pet owners and their vets
  • An introduction to Alisons big bus
  • Why you can’t afford not to train your support staff

Episode 047

  • Clients who can’t pay or won’t pay
  • Another interactive community resource for pet owners and their vets
  • A tool to identify potential new clients in your locality
  • Strategy, asset management and financial management checklist
  • More lessons from the recent Bayer/NCVEI study

Episode 048

  • How to de-mystify practice budgeting
  • A nifty business tool which you might use almost every day
  • We will ask whether seeking help is a sign of wisdom or weakness
  • Do you hire for attitude and train for skills?
  • What’s happening in that practice up the road?

Episode 049

  • Delegation – a management skill worth developing
  • An on-line client satisfaction survey tool for your practice
  • Put yourself out of business and reap the rewards
  • How to work less and be more productive
  • Build a client experience that exceeds expectations

Episode 050

  • Engaging employees in management using a Key Indicator report
  • A tool to convert text into audio for your website
  • Your Top Five KPI Categories
  • The right and the wrong way to manage your people

Episode 051

  • Some advice about building a budget
  • A social network website ideal for professionals like you
  • 60 Second Seminar – KPI’s to monitor your client database
  • ‘Outside the Box’ – practical wisdom as an antidote to bureaucratic madness
  • Don’t do these ten things if you want to keep staff turnover under control

Episode 052

  • WYSIWYG and the importance of consistency in service delivery
  • Professional Skills CPD Courses online from Saunders Solutions for Vets
  • 60 Second Seminar – KPI’s to review team performance
  • Online Benchmark Service -it’s quick, it’s easy and it’s free
  • How veterinary teams can better communicate the value of veterinary care

Episode 053

  • The four mind sets of an entrepreneur like you
  • Advice to pet owners about choosing a vet – a video clip for your website?
  • 60 Second Seminar – KPI’s to control the costs
  • Compliance and the link between practice health and patient health
  • How to measure comnpliance in your practice

Episode 054

  • The impact of pharmacy sales on your business
  • A web-based pharmacy option for your practice
  • The 60 Second Seminar – KPI’s to grow the top line
  • How to be good at the soft skills in your practice
  • Could you or your practice benefit from membership of VetPartners?

Episode 055

  • How a consultant might resolve your practice management problems
  • How to improve communicationh with your clients and enhance compliance
  • The 60 Second Seminar – The stakeholders in your practice and what they are looking for
  • Tom Peters and the importance of leading by example
  • How to teach your associates and staff about practice finance

Episode 056

  • Tom Peters and the importance of listening – for clinicians and for leaders
  • How a group can achieve decisions that work
  • The 60 Second Seminar – You, your partners and fellow investors as stakeholders in your practice
  • Do you make decisions primarily as a result of thinking or of feeling?
  • Do you need a practice website facility to enable clients to book an appointment online?

Episode 057

  • Aim to delight your clients rather than just satisfy them
  • Would it make sense to appoint a client advocate manager for your practice?
  • The 60 Second Seminar – your staff – what are they looking for and how do they measure success?
  • Veterinary Practice magazine – featuring the best writers in the profession
  • Theft by employees in veterinary practice – is there a problem?

Episode 058

  • 2011 Study of Well Managed Practices – Benchmark report
  • UK Small Animal Practice numbers update from MAI
  • The 60 Second Seminar – your clients – what are they looking for and how do they measure success?
  • Neurolinguistic Programming and the benefits it can bring to the business of veterinary practice
  • An interview with the President of the Hong Kong Veterinary Association

Episode 059

  • Turbocharge your practice – Mastermind Group
  • The development of veterinary business study groups in North America, the UK and Australia
  • How the ladder of inference can result in poor management judgement and decision making.
  • See how the magic of a fixed cost business could make a huge difference to your practice profits
  • See two practice owners in Australia discuss the benefits of mastermind group membership

Episode 060

  • Compliance and a bizarre tip to encourage more of your clients to say ‘Yes’
  • Passion and the hierarchy of human capabilities at work
  • A specialist accountancy service exclusively for the veterinary profession
  • Two specific compliant measures reveal opportunities for practice growth
  • Meet the President of the Australian Veterinary Business Association

Episode 061

  • Administration, management and leadership – the need to inspire and motivate
  • Leadership training – views from the United States and from ‘down-under’
  • Shortage of skilled practice managers in Australia
  • Grow your bottom line by more than 15% starting tomorrow
  • Developing your marketing plan – made easy

Episode 062

  • Getting to grips with practice websites, social media & interacting with clients and online
  • Handling failure
  • Russian vets talk about business management in Turkey
  • Michael Warren DVM on the Video Show Soapbox
  • The Monday Morning question – how to control of your own future

Episode 063

  • Adapting to the Challenges of the Post Recession Era
  • Advice for candidates as they plan for that all important interview
  • The impact of really simple mindfulness on your health and your business
  • Use a communication index to monitor communication in your practice consulting rooms?
  • Work-life balance and the high percentage of female vet school graduates

Episode 064

  • Anger as a trigger for innovation
  • How to handle employees when they cry
  • What’s the best way to acknowledge staff achievement?
  • Keep in touch with your clients and ask for their views.
  • The importance of knowing your worth in your career in veterinary practice

Episode 065

  • Top ten ways to ace a dental appointment
  • VBMA members talk about the benefits of membership
  • How and why the vision for your practice will change as it matures.
  • Staying-power qualities for your veterinary practice
  • How to stand out and earn the respect of your colleagues

Episode 066

  • A SWOT analysis that can really work wonders for your practice
  • Try this free PinPoint Practice Assessment
  • How to Develop a Positive Attitude Towards Life
  • UK practice numbers update
  • How to make the most of your practice management software